General Delivery Information
- $12 flat delivery fee for deliveries within the 0km-30km, $25 within 30km-40km, $45 within 40km – 50km radius. Minimum delivery spend is $50. Deliveries are made with zero contact.
- Your order is delivered in refrigerated trucks and packaged in a recyclable double core cardboard box, with an insulated lining and a cold gel pack.
Delivery Days & Windows
- Delivery days are from Wednesday to Sunday, between 9 am and 1 pm.
- You can select your preferred delivery date at the checkout – note that an error message will show if we don’t deliver to your delivery zone on the date you have chosen.
- Once the order cut off for a particular date has passed, you will not be able to select it in the calendar.
Order & Delivery Communication
- You will be sent an ‘order confirmation email with an invoice when you make your purchase.
- All deliveries will be left unattended (subject to any reasonable directions from you with your order).
- Please provide delivery instructions in the note field at checkout (i.e. leave on the front porch or apartment foyer access code).
- If your nominated delivery address is an apartment, unit or other secured building, you must provide the access code, instructions or other means to ensure delivery can be left safely.
Support
- Should you have any troubles with your delivery, please email ltathomeorders@gmail.com with your order number and as much detail as possible.
